PRIVACY POLICY
This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website, our training programmes, and podcast.
When we use personal data about you or others to promote and administer our business, provide our services, or recruit, we do so as data controllers.
Please read this Privacy Policy carefully as it contains important information about the use of any information you provide to us. This Privacy Policy explains what information we collect about you, how we use your information and sets out the circumstances where it could be shared with third parties.
We do not meet the criteria for a mandatory appointment of a Data Protection Officer under the UK General Data Protection Regulation. We have allocated informal responsibility to a person in our business who can deal with any data protection-related matters. You can contact our Privacy Manager by email at: privacy@theadvocacycoach.com marking the subject line, ‘For the attention of the Privacy Manager’.
What data do we collect?
Advocacy Coaching International Ltd collects the following data, including under the trading names The Advocacy Podcast and The Advocacy Coach:
- name;
- gender;
- contact Information such as email addresses and telephone numbers;
- demographic information such as postcode, preferences and interests;
- IP address (automatically collected);
- web browser type and version (automatically collected);
- operating system (automatically collected);
- Image;
- Voice;
- Likeness.
How do we collect your data?
You directly provide Advocacy Coaching International Ltd with most of the data we collect. We collect data and process data when you:
- When you use our services; in each case, in accordance with this privacy policy
- Register online or place an order for any of our products or
- Voluntarily complete a customer survey or provide feedback on any of our message boards or via
- Use or view our website via your browser's
- Attend one of our events such as a podcast recording, clinics, webinar, workshops or other advocacy coaching
How will we use your data?
Advocacy Coaching International Ltd collects your data so that we can:
- Make payments if applicable
- Process your order, manage your
- Create and publish podcasts, online videos, courses and other digital media
- Email you with special offers on other products and services we think you might like
- Internal record keeping;
- Improve our products/services;
- Create new products/services/ media;
- Inform regarding our business activities and new ventures
- Email marketing materials that may be of interest to you
When Advocacy Coaching International Ltd processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
What is the lawful basis of Data Processing
We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).
We may include you in any direct marketing campaigns we will proceed on the assumption that your browsing of our Website and giving us your contact details represents an "opt-in" or "soft-opt-in": A soft opt-in refers to where you have previously engaged with us (for example, you registered with us or made enquiry of us, and we are promoting similar campaigns or activities). If we deem that you have given us a "soft opt-in", we will market to and communicate with you unless you unsubscribe.
if you are not satisfied with our approach to marketing, you have the right to unsubscribe at any time. Please see the section headed "What are your data protection rights" below.
When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
Who will we share your data with?
We may share your Data with our employees, consultants, agents and/or professional advisors and third party payment providers.
In order to fulfil the purposes of our data processing (our use of data) we work with a number of third party service providers. We will make all appropriate checks so as to ensure that the security and privacy of your data is not compromised. In certain circumstances we may have to disclose personal data to our advisors. The third party providers include CRM providers who we will work with to conduct marketing and user engagement programmes.
How do we store your data?
Advocacy Coaching International Ltd securely stores your data on encrypted cloud services.
Advocacy Coaching International Ltd will keep your personal information for 10 years. Once this time period has expired, we will delete your data from the cloud services.
We will use technical and organisational measures to safeguard your Data, for example access to your account is controlled by a password and a user name that is unique to you.
International Data Transfers
From time to time we work with external third parties who are based outside the UK. Their processing of your personal data will involve a transfer of data outside the UK.
Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to your personal data. Where possible we will transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
Where this is not possible, we will ensure that the transfer of your personal data is done lawfully. We will make all prudent enquiry of the credentials and processes of any third party.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.
Marketing
Advocacy Coaching International Ltd would like to send you information about products and services of ours that we think you might like.
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop Advocacy Coaching International Ltd from contacting you for marketing purposes or giving your data to other members of the Advocacy Coaching International Ltd Group.
If you no longer wish to be contacted for marketing purposes, please email us at privacy@theadvocacycoach.com
What are your data protection rights?
Advocacy Coaching International Ltd would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access - You have the right to request Advocacy Coaching International Ltd for copies of your personal data. We may charge you a small fee for this service.
The right to rectification - You have the right to request that Advocacy Coaching International Ltd correct any information you believe is inaccurate. You also have the right to request Advocacy Coaching International Ltd to complete information you believe is incomplete.
The right to erasure - You have the right to request that Advocacy Coaching International Ltd erase your personal data, under certain conditions.
The right to restrict processing—Under certain conditions, you have the right to request that Advocacy Coaching International Ltd restrict the processing of your personal data.
The right to object to processing—Under certain conditions, you have the right to object to Advocacy Coaching International Ltd's processing of your personal data.
The right to data portability - You have the right to request that Advocacy Coaching International Ltd transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at privacy@theadvocacycoach.com
COOKIE POLICY
What are cookies?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
For further information, visit allaboutcookies.org.
How do we use cookies?
Advocacy Coaching International Ltd uses cookies in a range of ways to improve your experience on our website, including:
- Keeping you signed in
- Understanding how you use our website
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
- Functionality - Advocacy Coaching International Ltd uses these cookies so that we recognise you on our website and remember your previously selected These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
- Advertising - Advocacy Coaching International Ltd uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Advocacy Coaching International Ltd sometimes shares some limited aspects of this data with third parties for advertising We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
The Advocacy Coaching International Ltd website are www.theadvocacypodcast.com and www.theadvocacycoach.com. They may contain links to other websites. Our privacy policy applies only to our websites, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
Advocacy Coaching International Ltd keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 21 October 2021.
How to contact us
If you have any questions about Advocacy Coaching International Ltd's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: privacy@theadvocacycoach.com
Call us: 07710 996 247
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Advocacy Coaching International Ltd has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner's Office.
You can also complain to the ICO if you are unhappy about how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk